After full receipt of payment Sandbox Story will be sent out within 2-4 weeks.

Delivery within EU 4-8 working days from dispatch date.

After the goods are dispatched we will send you the tracking number.

We do worldwide shipping with companies DHL, TNT, UPS, DPD and others to the address you indicated in your order.

Shipping fee depends on your location. Please see below some estimates:

Sandbox Story MINI
Helsinki - 48 euro;
Stockholm - 62 euro;
Copenhagen - 62 euro,
Berne - 80 euro;
London - 62 euro;
 USA (Washington) - 137 euro.

For the cost to other countries please contact us.

Customs Charges
Sandbox Story may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient’s responsibility.

We cannot be held responsible for lost packages if the delivery details are incorrect.

All our deliveries are insured in the amount of goods value.

Returns and cancellation

You have the right to cancel your online purchase before it is dispatched or within 14 days after the receipt of the goods.

You may choose to cancel your order for any reason within this timeframe – even if you simply changed your mind. Please note that the returned product must be resale-able, i.e. with tags, glass plate covered with protective film, in the condition you received it and in the original packaging.

If you receive an item that was damaged, please contact us for a refund or replacement.

We give you a full refund within 30 days after return is received.

We do not cover the costs of returning the goods.